Refund Policy

At constructBalances, customer satisfaction is our top priority. We stand behind the quality of our digital products and are committed to providing exceptional educational resources in construction accounting and financial management.

Digital Products Refund Policy

Due to the digital nature of our products (e-books, online courses, templates, and tools), all sales are considered final once the product has been downloaded or accessed. However, we understand that there may be extenuating circumstances, and we are committed to addressing any issues you may encounter.

Eligibility for Refunds

• Duplicate Purchases: If you accidentally purchase the same product more than once, we will refund the duplicate purchase(s).
• Technical Issues: If you experience technical problems that prevent you from accessing the product, and we are unable to resolve the issue, you may be eligible for a refund.
• Incorrect Product Delivered: In the rare event that you receive a different product than the one you purchased, we will provide the correct product or issue a refund.

Non-Refundable Situations

• Change of Mind: We cannot offer refunds if you change your mind after purchasing.
• Incompatibility: Please ensure that your device or software meets the necessary requirements to use our digital products. Incompatibility issues are not eligible for refunds.
• Partial Use: Refunds are not available for products that have been partially used or accessed.

Requesting a Refund

If you believe you are eligible for a refund based on the criteria above, please follow these steps:

1. Contact Us: Send an email to hello@constructbalances.com within 14 days of your purchase date. Include your order number, purchase date, and a detailed description of the issue.
2. Evaluation: Our customer support team will review your request and may ask for additional information to assist with the evaluation.
3. Resolution: We aim to process all refund requests within 5 business days. You will be notified via email of the outcome.

Chargebacks and Disputes

We encourage customers to contact us directly to resolve any issues before initiating a chargeback or dispute with their bank or payment provider. Unauthorized chargebacks may result in the suspension of your account and access to future purchases.

Exchanges

We do not offer exchanges for digital products. If you purchased the wrong product, please contact us, and we’ll assist you according to our refund policy.

Assistance and Support

Our team is dedicated to ensuring you have a positive experience with our products. If you need assistance with downloads, accessing course materials, or have any questions, please reach out to us at hello@constructbalances.com.

Policy Changes

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically to stay informed about our practices.

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.